In Single-Family Rental Housing, the Tenant Is King

When Waypoint buys a new home, its managers use a checklist to make sure all of the features of the home function smoothly and to replace systems like roofs or plumbing, if necessary. For example, can the home provide hot water to a washing machine and two bathrooms at the same time? Waypoint also checks back with residents to make sure they are satisfied within 30 to 60 days after the resident moves in or submits a work order.